FAQ

The silk sarees / products featured on our website are displayed from different viewpoints and show try and capture the essence of the saree. The Product Zoom-in feature gives you an up-close look at the product you are viewing, bringing to view the intricate patterns and zari details of each silk saree/ product.

We periodically update our product categories to feature a new line of products in keeping with the current fashion trends in silks and sarees, old products are replaced by a new and trendy line of silk sarees and fashion sarees. We have a large collection of Wedding silks in different colour combinations of zari and embellishments and intricate weaves and patterns.

To make your online shopping experience highly safe and secure we have teamed up with RAZORPAY, India’s leading e-banking network and a highly reputed and trusted overseas payment gateway. Together they provide a secure and flexible internet payment platform for seamless, error free online payment solutions without any hassle free and security measures ensure that the customer's debit / credit card details are kept secure while transacting on the net, preventing unauthorised access. The card details would not be disclosed even to the merchant.adopts the SSL (Secure Socket Layer) technology, an internationally proven and widely accepted technology.

Once the online transaction has been executed, our e-shopping executives begin to execute the order, the chosen product is safely packed and dispatched to the customer’s preferred shipping address within 3 working days, in case the COVID red zone will be delivered 5 working days, with in Tamilnadu. Pan india delivery 7 working days.
Rajmahal offers free shipping and product delivery across India.

Rajmahal Silks is committed to providing its customers with complete satisfaction. We strive to enhance the shopping experience of its customers, while providing the best quality products and services. In case you are unsatisfied with the product received from Rajmahal Silks, you may contact Rajmahal Silks Online Team with your complaints/ feedbacks at email, who shall revert back to you at the earliest.

THE PURCHASE RETURN MAY BE ACCEPTED ON ITS UNFOLDED CONDITION WITH ALL THE SUPPORTING DOCUMENTS LIKE TAGS, BILLS, ETC...ADDITIONAL CHARGES WILL NOT BE LEVIED ON OUR FAULT IN THE REPLACE OF THE PRODUCT.IN THE CASE OF INTERNATIONAL ORDERS, WE DO NOT CURRENTLY ACCEPT ANY RETURNS OR EXCHANGE OF OUR PRODUCTS.PLEASE SEND A REASON EMAIL TO US BEFORE RETURN THE PRODUCT AT:THE RETURN ADDRESS IS MENTIONED BELOW,

Rajmahal Silks
47 east veli street, Madurai.
Tamilnadu / INDIA .
Mobile : +91 72003 33333

If you have any questions or clarification you can contact our customer support, we shall assist you! Customer Support:
E-Mail : rajmahalsilksonline@gmail.com
Mobile : +91 72003 33333

WE WOULD ENTERTAIN THE PRODUCT RETURN ONLY AFTER RECEIVING MAIL FROM THE CUSTOMER.WE DO NOT ACCEPT ANY RETURNS AFTER 7 DAYS OF RECEIVING THE SHIPMENT.IN THE CASE OF INTERNATIONAL ORDERS, WE DO NOT CURRENTLY ACCEPT ANY RETURNS OR EXCHANGE OF OUR PRODUCTSALL PRODUCTS SHOULD BE RETURNED IN ORIGINAL CONDITION WITH INVOICE & TAGS INTACT AS ATTACHED IN THE DRESS. PRESENCE OF ORIGINAL INVOICE / TAGS IS A MUST TO ACCEPT RETURNS.ANY COMPLAINT WITH REGARDS TO DAMAGE OR STAINS OR ANY OTHER SHOULD BE REPORTED TO US WITHIN 24 HRS OF THE RECEIPT OF THE PRODUCTS. WE MAY ASK FOR A DIGITAL PICTURE OF THE SAME IN ORDER TO REVIEW AND SHARE YOUR FEEDBACK

AT ANY POINT OF TIME THE REFUNDS WILL NOT BE ENTERTAINED FOR ANY PURCHASE, AND IT WOULD BE ISSUED ONLY AS GIFT VOUCHERS. WHICH YOU CAN REDEEM IN OUR RAJMAHAL STOREWE WILL NOT REFUND THE CUSTOMS DUTIES & TAXES, IF APPLICABLE, OR PAID BY YOU AT THE TIME OF RECEIVING THE GOODS.IN CASE OF ORDERS WITH FREE SHIPPING, THE SHIPPING COST OF RESENDING PRODUCT WOULD BE DEDUCTED WHILE SENDING THE GIFT VOUCHER / ALTERNATIVE PRODUCTS.

Yes its available

Yes! We have the facility to cancel the order / refund the payment, kindly refer our based on the refund and returns policy point 9

You can call our customer care number or mail us with details, our customer care executive will update you with required details.

Gift voucher is valid for 30days from the date of invoiced, in case the gift voucher validity is expired then the purchase will not be allowed and not eligible for refund of cash.

During the account creation or password change kindly do send a mail our technical team will resolve and reply you as earliest.